“Put People First in Digital Transformation” – Tech Experts

A panel of technology leaders emphasized the critical role of employee engagement and change management in successful digital transformation initiatives at the MC Systems and Jamaica Technology and Digital Alliance (JTDA) CIO Roundtable held at the Terra Nova Hotel on February 6. Experts warned that neglecting the human element can jeopardize even the most promising technological implementations.

Melissa Lindsay, Manager, Tech Consulting at MC Systems, highlighted the growing challenge of change fatigue, where employees become overwhelmed by frequent organizational changes. “When faced with too much change too quickly, employees can experience exhaustion, cynicism, and resistance,” Lindsay explained. She stressed that organizations must actively involve employees from the outset of digital transformations, providing the necessary training, resources, and support to ensure seamless adaptation. “Technology alone isn’t enough. We must equip our people to embrace change, not simply expect them to adapt.”

Kathryn Chin-See, Product Manager at BizPay, underscored the importance of clear communication in driving employee buy-in. “A lack of defined objectives often leads to confusion and slows adoption,” Chin-See stated. She urged organizations to clearly articulate the value proposition of digital initiatives, enabling employees to understand the “bigger picture” and support the transition. Addressing the fear of job displacement, Chin-See emphasized the need to position technology as an enabler, demonstrating how automation enhances roles rather than replaces them. “When employees see how much time automation saves and how it supports their work, fear fades.”

The panelists agreed that successful digital transformation hinges on building a culture of adaptability.

They issued a call to action, urging organizations to:

• Prioritize Clear Communication: Define and communicate the purpose and benefits of digital initiatives.
• Provide Adequate Training: Equip employees with the knowledge and tools to navigate changes effectively.
• Foster Adaptability: Create a work culture that embraces innovation and supports continuous learning.

The experts concluded that putting people first is essential for minimizing resistance, boosting adoption rates, and maximizing the return on technology investments. As businesses continue their digital evolution, employee engagement will be the key differentiator between success and failure.